B2B SaaS Platform
A growing SaaS company was drowning in 1,200+ weekly support tickets, with response times slipping past 24 hours.
Deployed an AI support agent grounded in product docs, with human escalation, integrated into the in-app widget and email.
65% of tickets resolved without a human and 24/7 instant response across all channels.
“Our team now handles the hard problems. The AI handles everything else.”
— Head of Support, B2B SaaS Platform
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